Find Answers to Your Questions
Q: What is Shaqtu Vitamin C Serum?
A: A lightweight, fast-absorbing facial serum formulated with Vitamin C to help brighten skin tone, reduce the appearance of dullness, and support a smoother-looking complexion.
Q: Who can use this serum?
A: Suitable for most skin types — normal, dry, oily, and combination. If you have sensitive or reactive skin, patch test first (see below).
Q: How do I use it?
A: Apply 2–3 drops to clean, dry skin once or twice daily. Gently pat over face and neck. Follow with moisturizer and broad-spectrum sunscreen during the day.
Q: When will I see results?
A: Many people notice improved radiance within 2–4 weeks. More visible changes in tone and texture can take 6–12 weeks with consistent use. Individual results vary.
Q: Should I use sunscreen with this serum?
A: Yes — always use sunscreen daily. Vitamin C helps protect skin from free radical damage but doesn’t replace SPF.
Q: Can I use it with other active ingredients (retinol, AHAs/BHAs)?
A: Yes, but introduce combinations slowly. For sensitive skin, avoid using strong acids or retinol at the same time as Vitamin C — alternate nights or consult a dermatologist.
Q: Is it safe during pregnancy or breastfeeding?
A: Topical Vitamin C is generally considered safe, but if you have concerns, check with your healthcare provider.
Q: How do I do a patch test?
A: Apply one drop to the inside of your wrist or behind the ear for 24 hours. If you notice redness, itching, or irritation, discontinue use.
Q: Are there any side effects?
A: Mild tingling or temporary redness can occur, especially if your skin is sensitive. Stop use if you experience persistent irritation or allergic reaction.
Q: What are the key ingredients?
A: Formulated around Vitamin C (ascorbic acid or derivative), plus supporting ingredients for hydration and skin comfort. Check the product label for the full ingredient list.
Q: How should I store the serum?
A: Keep in a cool, dry place away from direct sunlight and heat. Tightly reseal the bottle after each use. Refrigeration can prolong freshness but is optional.
Q: What is the shelf life?
A: Unopened: typically 12–24 months (check the packaging). After opening: use within 6–12 months for best potency. Look for the PAO (period-after-opening) symbol on the box.
Q: Is the product cruelty-free / halal / vegan?
A: Check our product page or packaging for certifications. If you don’t see the info, contact us and we’ll confirm.
Q: What if I don’t like the product? (Returns & Refunds)
A: We accept returns per our Shopify store policy. See our Returns & Refunds section for conditions, timelines, and how to start a return.
Q: Still have questions?
A: Contact our customer support at [your email/phone] or use the chat on our store page — we’ll be happy to help.
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