Refund & Return Policy

  1. Timeframe: If your order arrives damaged or defective, please contact us within 14 days of delivery.

  2. Refund eligibility: Refunds or replacements are offered only for defective, damaged, or incorrectly shipped products. Returned products must be unopened, unused, and in their original packaging.

  3. Non-refundable cases: Refunds are not available for change of mind, individual health reactions, or if the product “did not work” as expected. We do not make guaranteed health claims.

  4. Return process: Email us with your order number and clear product photos. If approved, we’ll provide a return address and instructions. Shipping costs for returns are typically the customer’s responsibility unless the issue is our fault.

  5. Processing time: Once we receive and inspect your return, refunds will be processed within 7–14 business days (depending on your payment method).

  6. Contact: For returns or issues, please email us at {{ shop.email }} or call [insert phone number].